Swanfeat terms and conditions of use

Dear user, while thanking you for choosing the Swanfeat website, you are informed that using the Swanfeat website means your full agreement with the rules on this page.

Swanfeat is committed to complying with all ethical principles and procedures, consumer rights protection laws, and e-commerce laws for its users. In case of any changes in the rules, procedures, and conditions of providing Swanfeat services in the future, the relevant items will be notified on this page.

By registering and using the services of Swanfeat, the user of the site declares his agreement with all the rules of the site, therefore, he waives the right of any complaint and legal action regarding the activity of the site.

It is mandatory to use the appropriate words to use in the email when registering on the site.

Swanfeat can delete the user’s account and cut off his access to the site’s facilities if he utters inappropriate words.

It is mandatory to use appropriate words when posting comments on the site.

It is mandatory not to write political content when posting comments on the site.

In case of failure to comply with the relevant conditions, the user’s access to the site will be cut off forever.

The user is responsible for protecting his/her account information and the user is responsible for exchanging any information via the user’s Swanfeat is not responsible for the disclosure of user information due to negligence or virus infection of the user’s computer system.

The user is obliged to complete the order form with correct and complete information.

If incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered.

The use of Swanfeat by the user in a way that causes damage, disables, or causes defects in the site is prohibited.

User may not access or attempt to access Content that is unavailable or not provided as determined by Swanfeat.

Swanfeat is not responsible for the removal of its site pages or dead links.

Swanfeat reserves the right to stop new orders and sales without prior notice. In this case, all the registered orders will be processed and sent before stopping the ordering.

All content of the Swanfeat site belongs exclusively to Swanfeat. Any copying and personal or commercial use of the content of the Swanfeat site without obtaining written permission from Swanfeat is not allowed and will be prosecuted.

Replacement and referral of goods

Since maintaining customer satisfaction is the priority of Swanfeat’s activities, this company has provided the possibility of returning and exchanging the goods purchased by customers according to the general conditions of product referral.

You can return the purchased product if you do not open the door around the product packaging and do not distort the product authenticity label within 7 days after the delivery of the product.

After-sales service experts will decide on exchange, replacement, or refund after reviewing the declared requests.

Product exchange depends on the availability of the desired product in the warehouse.

The reasons you can return the purchased item are as follows:

The product does not match the purchase invoice.

If the product purchased and recorded in your purchase invoice does not match the product you received, you can return the product if the seal of the product is not opened and the label is not damaged.

Swanfeat is responsible for the cost of returning the goods due to non-compliance with the purchase invoice.

A refund:

In all cases where there is a need to return the money and deposit the amount to the customer’s account, from 24 to 48 working hours (excluding Saturday and Sunday) from the time of coordination with the Swanfeat customer service team, the desired amount will be It is deposited into the customer’s account.

Defective product during the shipping process:

If the purchased product in your packaging is broken, damaged, or lost its appearance due to improper packaging during transportation, the responsibility and cost of replacing or referring the product will be borne by Swanfeat.

In all of the above cases, please contact the Swanfeat customer service team and avoid any unilateral action, our experts will make the necessary arrangements for returning or exchanging the product with you as soon as you call and after checking the mentioned cases.

To coordinate the return or exchange of goods, please contact the customer affairs department at the email [email protected].

Privacy

Product reviews and analysis:

If the comment or message sent by the user is subject to examples of criminal content, Swanfeat can use the recorded information for legal prosecution.

password:

It is the responsibility of the users to keep the password safe and to prevent any possible misuse, the users must not disclose it to anyone else.

User identity:

Swanfeat considers the personal identity of users confidential and does not transfer their personal information to another person or organization without a legal order.

Like other websites, Swanfeat uses IP collection and cookies, but Swanfeat’s protocol, server and security layers and appropriate data management methods protect users’ information and prevent illegal access.

Receive email:

If you don’t want to receive Swanfeat emails and newsletters, you can click on the unsubscribe word at the bottom of the email page.

Swanfeat uses all its power to protect and maintain the information and privacy of users and hopes to provide a safe, comfortable, and pleasant shopping experience for all users.